Now that more than half the U.S. states have legalized or are contemplating legal sports betting, where do we go from here? Will states be disappointed in revenues from a business that has such a slim margin? How will casinos use the wager to attract customers, particularly when mobile sports betting is much more popular? How will the leagues, media and venues become involved? This panel will review how sports betting has impacted the casino industry and why it is viewed as a necessary amenity by casino executives.
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How much to players really understand about gambling? Do they know the odds? The rules? The way a slot machine works? How to use the players club most efficiently? Does good customer service equal a good gamble? Can players tell if an operator raises the slot hold percentage? Even though less than 2 percent of gamblers are afflicted with serious problem gambling, it’s clear that the industry needs to be laser focused on this issue. This session will examine the best approaches to make players more aware and how to help people afflicted with problem gambling.
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Amenities from outside sources like TopGolf, virtual reality devices and esports are replacing many of the functions formerly the exclusive domain of internal casino officials. What do customers want inside a casino resort? Is it all about the experience? How does food and beverage contribute to this experience? How will artificial intelligence allow casino executives to predict what amenities will resonate with their guests? At this session, learn how to determine the best path forward when considering amenities.
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In all other aspects of our lives, cash has become an afterthought. Buying, renting, or selling, most businesses now rely on cashless transactions—but not casinos. Cash is still required and regulators seem reluctant to change that. How can payment processing be changed to serve the industry and protect the vulnerable? What kinds of measures need to be embraced to satisfy regulators and protect potential vulnerable gamblers? This session will examine how to reduce the use of cash and make the transaction process more transparent.
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How will the hotel that is connected to a casino evolve? What are the amenities that will attract a player to a specific hotel? How will mobile gaming affect the hotel room? Do you care if the player is in the room gambling or on the casino floor? Does it make sense to partner with existing hotel brands? This session will bring together designers, hotel operators and technology providers to explain what can turn a simple hotel into an attraction.
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2020 is already upon us. Remember how the gaming industry changed in the last 10 years? Well, hold on, changes are only going to accelerate during the next decade. To kick off the 2020 Gaming & Hospitality Education Series, presented by Clarion and sponsored by Konami, learn how the industry will change over the next 10 years.
Technology, lifestyle changes and market conditions are certain to impact gaming over the next decade. Those who understand the looming changes and how they will manifest will survive and thrive. In this session, five speakers will present their ideas about how each of these subjects will impact gaming in the next 10 years.
- Non-Gaming Revenue: Brian Wyman, Partner, The Innovation Group
- iGaming: Lindsay Slader,. VP, Geocomply
- Sports Betting: Sara Slane, Founder, Slane Advisory
- Operations/Data: Bobby Soper, President & CEO, Sun Gaming and Hospitality
- Technology: Tom Soukup, Senior Vice President, Konami Gaming
The session will take place at Konami Gaming Inc. headquarter, 585 Konami Cir., Las Vegas, NV 89119. Click below to register in person or to view the live webinar.
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